How often do you get your staff together for meetings? Is there anything you do in your meetings that your staff really loves/responds to?

We do not have regular staff meetings, but I would love to. I spend so much time going from one person to the next sharing information about specials, ads, etc.. One place, one time with everyone listening sounds great. Who should have the responsibility of getting that together?

Manager, owner or team leader would usually be in charge of getting that together. You have everything to gain from more efficient communication!

I would think the SCN would be a GREAT tool for spa meetings!

We do have regular staff meetings. We have management-owner and management-owner-team leaders meetings once a week. Team leaders meet with their teams once a week. We have staff meetings (all staff) once a month.

May seem juvenile, but I've been making certificates for the employees for their accomplishments on Print Shop...make one for each person who increases their retail to total percentage & they get a $100,000 candy bar as that is what they will be making someday if they keep building their retail sales. We also make one for any contest we're doing, for highest service sales, highest retail sales, and highest increase of retail to total percentage. I've been 'surprise' bonusing ($100 cash) various things at each meeting. I think everyone likes this.

Also, we have had a few fun games at the meetings...had a GREAT trivia game at our last staff meeting. I get tons of samples of products and they are all sitting here going to waste at my house. So, I took them all up there for prizes...we made up trivia questions and first person to know it stood up & if they were correct, they got to select a product of their choice.

The meeting before that, we had a drawing of chance for some of our popular retail as I want everyone to be able to try them. They LOVED these.

Great topic.
Cara

Those are great ideas Cara. I think if staff meetings have an element of fun they're so much more likely to be effective.

Douglas would often single a staff member out, sit them at the front of the room and tell everyone why that person was special. Everyone wants to be recognized, even the shy ones who may not let on how important it is. To this day I have a kudos file from my recruiting days. An email from a hiring manager telling me how I'd helped them would make my week!

Busy managers can easily forget how important that is. And it's easy, and costs nothing!

Man, Cara, I'd love to be at one of your staff meetings. They sound effective and fun...good combo!

We have (almost) monthly staff meetings. My gang loves me to bring treats and keep it concise. I keep a running agenda on my computer of things I want to address throughout the month, then (retype if necesssary) and distribute to each employee. I always open the meeting with Q&A time, then go through the agenda, then one of the staff will persent an inservice on their fav. product or service they perform, and finish with Q&A and post the next staff meeting date and time. Same outline every month...I find my staff will not "Hey Sue" me so much if they know there is a predictable time to address general issues. I distribute employee vouchers for services at this time which adds a little incentive to attendance, (one free treament for personal use, and one to trade out for other goods or services). Personal and personnel issues are handled privately, by appointment.

Not so creative, but it takes very little energy, and is very utilitarian.

I agree Chris!

pardon my ignorance, but SCN?

Sorry, he means Spa Coaching Network (monthly conference calls at either Executive or Technician level). I think Chris means using the Tech-level calls as part of a staff meeting. They last for an hour and have topics like Client Psychology, Client Retention, Customer Service, Retail Sales, Career Goal Planning, etc.

Wow, I didn't realize there were tech level calls. The topics look good, too.